The ID Loop programme at SHL Schweizerische Hotelfachschule Luzern supports our students in their journey to becoming self-directed, reflective, and socially responsible individuals - both in their professional and personal lives. The SHL competency model highlights the factors in the areas of self-, social-, leadership-, and future skills that can either foster or hinder this development.
Ability to critically question and analyse one's own thoughts, feelings, speech and actions in order to develop oneself further.
Promoting indicators: The person...
Obstructive indicators: The person...
Ability and willingness to manage and organise work and leisure activities, tension and relaxation satisfactorily and in a balanced relationship and to use experiences as an opportunity for growth.
Willingness to proactively seek out and utilise formal and informal learning situations in order to further develop work-related and/or personal skills in a meaningful way.
The ability to understand one's own emotions and to recognise and positively influence the emotions of others, as well as the ability to express emotions appropriately and comprehensibly.
Ability to pursue and achieve tasks and goals over a longer period of time or under difficult conditions.
Willingness to develop active suggestions and ideas, take on tasks independently and initiate projects.
Willingness to identify to a high degree with the professional task and the associated commitment and to carry out self-selected or assigned tasks particularly well.
A lifestyle or personal attitude that also considers the longer-term ecological and social consequences in a holistic manner while adhering to values.
Knowledge of explicit and implicit rules that apply in a group, in an organisation and in different cultural environments and the willingness to implement them.
Ability for precise and differentiated linguistic expression, which manifests itself in word choice, verbal fluency and non-verbal expression.
Ability to recognise different emotional states in oneself and others and to put oneself in the other person's shoes.
Ability and willingness to deal constructively with criticism and to recognise, accept, address and resolve conflicts.
Appreciates diversity and differences in society and treats them with respect and without prejudice. Shows interest and openness towards different cultures, religions and ways of life.
Ability to recognise and differentiate between occupational and non-occupational roles, to enable more active and thus role-appropriate action in specific situations and to recognise differences in self-perception and role perception.
Ability to derive meaningful strategies and measures from overarching objectives.
Ability to recognise the impact of strategies and measures on other departments and areas of the company.
Ability to break down workflows and processes into their individual parts and analyse their interaction.
Leadership and influence encompass the ability to develop and communicate a vision and to inspire others to share and realise this vision.
Personal attitude, ability and willingness to recognise, anticipate and fulfil customer needs and wishes and to develop new customer-oriented services.
Ability to recognise alternatives and decide on the best solution.
Willingness to take on the associated responsibilities during implementation.
Ability to form an objective and professional judgement of facts from different perspectives and to set priorities correctly.
Ability and willingness to recognise change and help shape it in line with organisational goals.
Ability to recombine existing contexts or to develop and implement unconventional or novel ideas.
Ability to identify emerging trends, developments and the needs of society, track their development and use them to develop solutions, services and future-oriented products.